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Terms and Conditions

Cambodia Tours - Our terms and conditions

Please take the time to read the booking conditions prior to booking your tour with Toursbyalocal.

1. Terms and conditions

Once you have booked with Toursbyalocal (Siemreaprooms), you are deemed to have agreed to these booking conditions. The services to be provided are listed in your confirmation invoice from Toursbyalocal.

2. Deposit requirement.

You are required to pay a non-refundable deposit of 30% of the total value of the tour for your booking to be confirmed.

3. Acceptance of booking and final payments.

Acceptance of your booking will be confirmed by Toursbyalocal via email once we have received the deposit. Payment of the balance of the tour is due on your arrival date, prior to the tour commencing. If the balance is not paid on arrival, we have the right to treat your booking as cancelled.

4. Booking amendments.

Itinerary dates and prices are valid and firm on the date of booking. Any changes of dates by the customer regarding private itineraries will be subject to approval of Toursbyalocal and subject to a $50US administration fee if changes to hotels or itineraries need to be made to accommodate the date amendments (additional fees may apply, charged by hotels or ground operators due to the date change). Every effort will be made to accommodate these changes, however if date changes are requested by the customer without 30 days notice prior to the start date of the tour, Toursbyalocal may cancel the tour if alternative arrangements can not be made. In this event Toursbyalocal will retain the full deposit.

5. Cancellation by the customer.

 If you cancel your tour after making a booking, you will lose your non-refundable deposit. You are strongly advised to take out cancellation insurance to cover you if you are forced to cancel your tour. If you leave your tour for any reason after it has commenced, Toursbyalocal is not obliged to make any refunds for unused services.

6. Cancellation by Toursbyalocal

We may cancel a tour at any time prior to departure if due to natural disasters, political instability, acts of terrorism or other external events hinder us from operating the tour as planned. If we cancel your tour due to these events, Toursbyalocal will give you the option of applying the amount paid towards another tour or refunding your deposit. Toursbyalocal is not responsible for any incidental expenses incurred by the customer such as visas, vaccinations and booked flights.

7. Travel insurance.

We recommend travel insurance for all of our customers. Your travel insurance should provide you with adequate coverage to cover against cancellation, personal injury, medical expenses and emergency evacuation and death.

8. Liability.

You acknowledge that the nature of the tours involves a degree of personal risk. You will be visiting a developing country where there are physical challenges and other associated risks that are greater than those present in your home country. It is your responsibility to inform yourself with all relevant travel information and you accept the personal risks involved in such travel.

9. Liability of third parties

Toursbyalocal uses a local network of companies and individuals to assist us in running our tours. We are not responsible for the acts of these third parties including any liability for any loss, death, injury or damage that you may suffer directly or indirectly in connection with or participating in our tours


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